Privacy Policy
Last updated: October 18, 2026
How Rozare uses information for accounts, purchases, seller services, AI assistance and support, and the privacy choices available to you.
Who operates Rozare and handles payments
ROZARE (SMC-PRIVATE) LIMITED operates Rozare. Registered address: House/Plot No. 143, Street 8, Jinnah Block, Bahria Town, Lahore, Punjab 54000, Pakistan. Safepay handles card payments, eligible PKR Raast payments and secure card storage. Rozare keeps provider references, masked card details, billing contacts, consent records and payment outcomes, not your full card number or CVV. Permission to save a card is separate from a seller subscription’s recurring-payment agreement. Contact privacy@rozare.com for privacy requests.
1. Information we collect
We collect account and profile details, contact and delivery information, preferences and seller business or store details. Marketplace records include carts, selected product options, orders, Wallet transactions, payment and refund status, returns, warranty claims and appeals, uploaded evidence, reviews, support requests and safety reports. Saved-card records contain references and masked details, not full card numbers or CVV.
2. How we use information
We use information to operate accounts and stores; show products; process purchases, deliveries, refunds and seller settlements; assess returns, warranties and payment disputes; preserve carts and chat history; send service updates; provide support; prevent fraud and duplicate claims; enforce safety rules; measure performance; and meet legal obligations.
4. Security
We use safeguards such as encrypted network connections, restricted access and specialist payment processing. No online service is completely risk-free. Protect your password and report suspected account compromise to security@rozare.com. Never send full card details, CVV, passwords or OTPs to support, sellers or AI chat.
6. Your choices and privacy requests
Depending on your location, you may have rights to access, correct, delete or receive a copy of data, restrict processing, object or withdraw consent. Update supported profile fields and notification preferences in your account. Manage saved cards in Saved Cards or Payment Methods; removing a card does not erase required order or payment records or cancel subscription renewal. A billing card may need to be replaced before removal. Delete your account through app Settings or use the public account-deletion instructions. Contact privacy@rozare.com for other requests; we may verify your identity.
7. Record retention
We retain account and service data while needed to provide Rozare. Account deletion removes or de-identifies data not needed for fraud prevention, safety, accounting, payments, disputes or legal obligations. Order, refund, consent, return, warranty and payment-review evidence may therefore remain where needed to document a transaction or resolve a case. Deleting a saved card or chat does not remove these separate required records.
8. International processing
Service providers may process information outside Pakistan or your country of residence. International transfers remain subject to applicable legal requirements. Contact the privacy team for information about the providers and transfer safeguards relevant to your request.
9. AI, chats, voice and attachments
Using AI involves processing your prompts, conversation context, relevant account or commerce information, results and any images, files or voice notes you submit. Voice notes may be transcribed. Third-party AI routing and model providers process this information to produce the requested response or action. Do not upload unnecessary personal information. Saved web/app conversations and WhatsApp conversations have separate histories. Retention exceptions for transactions, disputes and safety records still apply when you delete a conversation.
10. Devices, location and permissions
We may process device type, operating system, app version, crash or diagnostic data, IP address and approximate IP-based location. Your selected country, region, city or town helps show stores and delivery availability. Media access supports files and photos you choose, including claim evidence; microphone access supports voice recording; notification permission supports alerts. Avoid unrelated faces, identity documents or payment information in product-issue photos.
11. Marketplace safety
Authorised moderators can review reports about products, stores, reviews, users or AI responses, including the reported content and submitted explanation. Your account block list helps hide blocked accounts and their content from you. A report does not automatically remove content. We assess context and may act under platform rules. Payment-review decisions retain evidence and an audit record to support financial accuracy.
12. Children and families
Rozare is a general marketplace, not a service directed specifically to children. Anyone below the age of legal majority should use it only with the permission and involvement of a parent or legal guardian, especially for purchases, payments, selling and sharing information. Where verifiable parental consent is required, personal data should not be provided without it. A parent or guardian can contact privacy@rozare.com about a child’s information.