Cancellation Policy
Last updated: October 18, 2026
Cancel eligible unshipped items, choose the available refund destination and manage subscription renewal.
Cancelling before shipment
Open My Orders → Order Details and cancel the whole order before any items ship, or cancel an individual unshipped seller portion. Pending, Confirmed and Processing portions may be cancelled, including paid orders; Rozare checks the latest shipment and payment status. Seller approval is not required. A COD cancellation moves no money. Once a portion has shipped or been delivered, use its eligible return or warranty process instead. Sending a support message alone is not confirmation of cancellation.
Refund choices
Wallet-paid and Raast-paid cancellations receive the full eligible amount in Rozare Wallet, with no buyer processing deduction. The normal Raast cancellation flow is Wallet-only; a refund to the original bank account is not available. For a verified card-paid order, choose a full Wallet refund or an original-card refund less the processing deduction displayed before confirmation. Refunds use the saved order currency. Card processing and bank posting can take additional time, so check the recorded refund status rather than treating cancellation as proof of refund completion.
Original-card cancellation deduction
For new orders, a buyer-requested original-card cancellation refund deducts 6.2% of the paid checkout total plus PKR30 once per checkout. Multi-seller orders share the deduction proportionally; cancelling a portion does not charge PKR30 again. Other currencies use the saved checkout rate. The deduction is capped at the affected allocation; if no positive card refund remains, use the full Wallet option. Review and accept the displayed quote before confirming. This fixed Rozare rule is not a statement of Safepay’s exact invoice. It does not apply to a full Wallet cancellation refund or a standard approved post-delivery product return. Existing purchases keep their saved terms, and mandatory rights and refunds due for payment errors or purchases Rozare cannot fulfil are unaffected.
Partial and multi-seller cancellations
If one seller has shipped, whole-order cancellation is unavailable, but another unshipped seller portion can still be cancelled. The refund uses only that portion’s saved product, shipping, tax and discount allocations, less its processing share only when an original-card cancellation refund is chosen. Other sellers’ items, shipments and original checkout calculations stay unchanged. Items already refunded are not refunded again.
Closing or leaving payment checkout
Closing Safepay or returning without completing its form does not cancel the order or prove that money was not collected. Check the same payment from Rozare before starting another attempt. Resume only if the verified status offers it. Do not pay an old link for a cancelled order. If an old link is paid later, Rozare rechecks the order, stock and eligibility; it applies the payment only if still valid, otherwise it uses the verified refund or review process.
Cancellation by a seller or Rozare
A purchase may be declined or cancelled for unavailable stock, inability to deliver, invalid details, safety restrictions or suspected fraud. Any collected payment must be reconciled and refunded where due, not simply marked unpaid. This is distinct from a buyer-requested original-card cancellation deduction. Contact support if payment was collected but no valid order or refund is recorded.
Stopping seller subscription renewal
Open Seller Dashboard → Subscription and confirm cancellation before the next billing date. Access continues until the displayed trial, introductory or paid period ends, then renewal stops. Cancellation does not automatically refund earlier charges or delete the store’s data. Founder-rate and bonus consequences are shown before confirmation. An eligible scheduled downgrade takes effect at period end and can be cancelled before it begins. Changing a checkout default card does not cancel a subscription.
Support
Contact support@rozare.com or +92 320 1166402 with the order or subscription reference. See the Return and Refund Policy for refund destinations, warranties and processing times. We acknowledge complaints within 2 business days and aim to resolve them within 7 business days. If an investigation takes longer, we explain the reason and next update. Business days are Monday to Friday, excluding public holidays in Pakistan.