Shipping and Delivery Policy
Last updated: October 18, 2026
Delivery methods, costs, estimates and tracking for orders from independent Rozare sellers.
Who fulfils your order
Physical products are packed and dispatched by the seller identified on the listing and order. Items from different sellers may arrive in separate shipments on different days. Each seller updates their own shipment; delivery of one portion does not mark the entire multi-seller order delivered.
Delivery availability
Available delivery depends on the seller’s coverage and your actual delivery address. A Global browsing selection is a discovery setting, not a promise of delivery everywhere. Confirm any import duties, destination restrictions or charges not included in checkout before ordering. Do not treat a display-currency selection as proof of international delivery.
Costs and delivery estimates
Choose one available shipping method for each seller at checkout. Its cost and estimated delivery days are displayed before you place the order and saved with the purchase. Free, Standard and Express are method names; use the actual estimate shown, not a platform-wide guaranteed delivery time. A free method has no shipping charge. Courier, customs, holidays, weather or other disruptions may affect estimates.
Address details and tracking
Provide a complete delivery address and reachable phone number. Track each seller’s items in My Orders → Order Details. Contact the seller or support promptly about an incorrect address, missed delivery, missing parcel or delay beyond the quoted estimate. Address changes after fulfilment begins may not be possible. Do not confirm receipt of an item you have not received.
Return and replacement delivery
Obtain seller approval for a return or warranty claim before dispatching an item. Follow the case instructions and confirm the pickup or return address and any shipping responsibility before sending it. Do not send products to Rozare’s registered office unless support specifically instructs you to. The seller records receipt and, when replacement is the approved resolution, provides the replacement shipment details. Confirm replacement receipt only after delivery. See the Return and Refund Policy for the full process.
Digital products and seller services
Physical shipping methods do not apply to digital products or seller subscriptions. Any digital listing must explain how and when access is supplied. Subscription features become available only after the applicable enrolment or payment is verified. Contact support if a purchased service or digital item is not provided as described.
Damage, delays and non-delivery
Report damaged, incorrect or missing items with the order reference and relevant evidence to the seller or support@rozare.com. The Return and Refund Policy explains the available remedies. Delivery delays and seller-specific terms do not remove mandatory consumer rights.