Frequently asked questions

Choose Sign Up and register with your email, or continue with Google. Verify your email when requested, then add your delivery details to make checkout easier.

Search by product or brand, browse categories or stores, or ask Rozare AI. Use the available location, price and category filters to narrow the results.

Yes. Choose each colour, size or other required combination and add it separately. Each combination has its own cart quantity. Edit an existing cart line to change its options; adding another combination is a separate action.

Select the heart on a product to save it to your Wishlist or Favorites. Sign in to keep saved products available across your devices.

Use Safepay card, Raast where offered for a PKR payment, Rozare Wallet or eligible Cash on Delivery. One order uses one payment method. COD is available only when every seller in the cart allows it.

Add funds through an available Safepay method and use them for purchases on Rozare. USD, PKR, EUR and GBP balances stay separate. You need enough balance in the exact checkout currency; buyer Wallet credits are not automatically withdrawable to a bank account.

Yes. Choose Save this card to Rozare during a new-card purchase. After successful payment and verification, it appears in Saved Cards or Payment Methods and normally becomes the checkout default. Leave Save unchecked to pay without adding that card. Safepay keeps the full card details.

No. Seller subscriptions require their own recurring-payment agreement. Your checkout default and subscription billing card are separate selections. Manage saved cards in your account and change a subscription card from Seller Dashboard → Subscription.

Check the same payment from Rozare before paying again. Closing the screen is not proof of cancellation or failure. Resume the existing attempt only when Rozare offers it; contact support if the verified status remains unclear.

Review the final checkout total, including products, selected delivery, tax and discounts. Your bank or payment provider may apply its own charges. Refund destinations and any buyer-requested original-card cancellation deduction are explained in the linked policies.

Use the delivery estimate shown for the shipping method you choose. Each seller sets their available methods and may send a separate shipment. Track each seller’s items in My Orders → Order Details.

Availability depends on the seller’s delivery coverage and your actual address. A Global browsing setting or another display currency does not guarantee international delivery. Check the checkout options and any destination requirements before ordering.

The policy saved with the purchased item sets the return deadline and whether the resolution is a Wallet refund or replacement. A later change to the listing does not replace those saved terms. Check the item in Order Details.

Open the delivered order, choose Request Return, select the eligible items and quantities, explain the issue and attach 1 to 6 photos. The seller approves or rejects the request with a written reason before you send the items back.

An approved post-delivery money refund goes to Rozare Wallet in the original order currency after the return process and refund funding are verified. It is not automatically returned to the original card or bank account. Approval alone is not a completed refund.

Submit a return under the item’s replacement policy, with the reason and photos. After approval and any required collection and inspection, the seller ships the replacement and records its shipment details. Confirm receipt after delivery. A replacement does not also create a money refund.

For an item sold with warranty, open its delivered order and choose Claim Warranty before the saved deadline. Explain the fault and upload 1 to 6 photos. The seller states a Wallet refund or replacement before approving, or gives a written rejection reason.

You can appeal a rejected claim that you originally submitted on time. Use Appeal on that same claim and provide your explanation and photos. A replacement or appeal does not restart the warranty period, and a new late claim is not the same as an appeal.

Yes, eligible unshipped seller portions can be cancelled without seller approval. Wallet and Raast cancellations refund fully to Wallet. Card-paid orders offer a full Wallet refund or an original-card refund less the quote shown before confirmation. Shipped items use the eligible return process instead.

Open Become a Seller, complete the required store and business details and verify your WhatsApp number. Eligible new sellers receive the trial shown during activation. Manage the store through Seller Dashboard and supported AI or WhatsApp tools.

Review the current plan and optional add-on prices in Subscription. New Safepay and Wallet marketplace orders also have a combined processing fee + tax deduction of 6.2% plus PKR30 once per checkout, shared proportionally between sellers. COD is excluded from that online deduction; withdrawal does not charge it again.

Payments shows the available balance after delivery, the saved return deadline, applicable holds and previous reservations. Save a payout account accepting the same currency, then request an eligible withdrawal. Admin review and transfer confirmation are required; a pending request is not a completed payout.

Analytics reports historical revenue, not cash available to withdraw. Its all-time totals stay unchanged by the date filter; selected-period totals use orders placed in the displayed UTC period. Payments reflects current net funds, holds, refunds, reversals and withdrawal reservations.

A verified refund or confirmed external payment loss can reduce affected earnings. Disputed funds may be held while the provider decision is reviewed with evidence. If those earnings were already withdrawn, a shortfall can remain; future eligible earnings cover it first. This is separate from the normal processing fee.

No. A warranty claim alone creates no earnings hold. If you approve a Wallet refund, complete the case and fund the verified refund from eligible earnings or Safepay. If you approve replacement, ship it and update the case instead.

No. Trust counts reflect user feedback. A verified badge is a separate status granted after admin review; neither replaces checking the listing, seller terms and order details.

The seller applies from Seller Dashboard → Store Settings → Verification with the requested contact details and explanation. An admin reviews the application before granting a verified badge. A trust count or subdomain alone does not grant verification.

Rozare uses account, order and service data to operate the marketplace. Safepay handles full card details; Rozare keeps references, masked details and payment records. The Privacy Policy explains AI, photos, notifications, service providers and your privacy choices.

Contact support with the order and payment, return or warranty reference and relevant evidence. Never send passwords, full card numbers, CVV or OTPs. Use the recorded order or case status rather than assuming a message alone completed an action.